Lotus Dental Associates

Privacy Policy

Effective Date: January 1, 2025

At Lotus Dental Associates, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

Definitions

You refers to the individual accessing our website or using our services, or the organization on whose behalf such individual is acting.

We, Us, Our refers to Lotus Dental Associates, located at 1365 Broadcloth Street, Fort Mill, South Carolina.

Website means our dental practice website at www.lotusdentalassociates.com.

Services refers to our dental care services, website features, and related communications.

Personal Information means any information that identifies or can be used to identify you personally.

Information We Collect

Information You Provide

When you contact us or use our services, we may collect:

  • Your name and contact information
  • Phone number and email address
  • Insurance information and medical history
  • Appointment preferences and scheduling details
  • Treatment information and dental records
  • Payment and billing information

Website Usage Information

We automatically collect certain information when you visit our website:

  • IP address and browser information
  • Pages visited and time spent on our site
  • Referring website information
  • Device type and operating system
  • Geographic location (general area only)

How We Use Your Information

We use your personal information to:

  • Provide exceptional dental care and treatment
  • Schedule and manage your appointments
  • Communicate about your treatment and oral health
  • Process payments and handle insurance claims
  • Send appointment reminders and follow-up care instructions
  • Improve our services and website functionality
  • Comply with legal and regulatory requirements
  • Send relevant health information and practice updates (with your consent)

Information Sharing

We may share your information only in these limited circumstances:

Healthcare Providers: With dental specialists, laboratories, or other healthcare professionals involved in your care.

Insurance Companies: To process claims and verify coverage for your treatments.

Service Providers: With trusted third parties who help us operate our practice, such as appointment scheduling systems or payment processors.

Legal Requirements: When required by law, court order, or to protect the safety and rights of our patients and staff.

Business Transfers: In the unlikely event of a practice sale or merger, your information may be transferred to the new owner with appropriate protections.

Data Security

We implement comprehensive security measures to protect your personal information:

  • Secure, encrypted data transmission and storage
  • Limited access to authorized personnel only
  • Regular security assessments and updates
  • HIPAA-compliant practices and procedures
  • Secure disposal of outdated records

While we use industry-standard security measures, no method of electronic transmission or storage is completely secure. We continuously work to enhance our security practices.

Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: Request information about the personal data we have collected
  • Correction: Ask us to update or correct inaccurate information
  • Deletion: Request deletion of your personal information (subject to legal and medical record requirements)
  • Opt-out: Unsubscribe from non-essential communications
  • Data Portability: Receive a copy of your information in a portable format

To exercise these rights, please contact us using the information provided below.

South Carolina Patient Rights

As a South Carolina resident, you have specific rights under state law regarding your medical records and personal health information. These include the right to:

  • Access and obtain copies of your dental records
  • Request amendments to incorrect information
  • Receive notice of privacy practices
  • File complaints regarding privacy violations

For questions about your rights under South Carolina law, please contact our office.

Cookies and Website Analytics

Our website uses cookies and similar technologies to:

  • Remember your preferences and improve your browsing experience
  • Analyze website traffic and usage patterns
  • Ensure proper website functionality

You can control cookie settings through your browser preferences. Some website features may not function properly if cookies are disabled.

We may use Google Analytics to understand how visitors use our website. This helps us improve our online services and patient experience.

Third-Party Links

Our website may contain links to other websites, such as insurance providers or dental health resources. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

We are committed to protecting the privacy of our younger patients. For patients under 18, we obtain appropriate parental consent before collecting or using personal information, in accordance with applicable laws and dental practice standards.

Communication Preferences

We may send you:

  • Appointment confirmations and reminders
  • Treatment follow-up information
  • Oral health tips and practice news
  • Important practice updates

You can opt-out of non-essential communications at any time by contacting our office or using the unsubscribe option in our emails.

Data Retention

We retain your personal information as long as necessary to:

  • Provide ongoing dental care
  • Comply with legal and regulatory requirements
  • Maintain accurate medical records according to South Carolina regulations
  • Handle insurance and billing matters

Dental records are retained according to South Carolina state regulations and professional dental standards, typically for a minimum of 10 years after the last treatment or until the patient reaches age 21, whichever is longer.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website with a new effective date. Your continued use of our services indicates your acceptance of any changes.

Complaints and Concerns

If you believe your privacy rights have been violated, you may file a complaint with:

  • Our practice directly using the contact information below
  • The South Carolina Department of Health and Environmental Control
  • The U.S. Department of Health and Human Services Office for Civil Rights

Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Lotus Dental Associates
1365 Broadcloth Street
Fort Mill, South Carolina 29715
Phone: (803) 548-8858
Email: he***@*******************es.com

For privacy-related concerns, you may also contact our Privacy Officer at the above address.


This Privacy Policy demonstrates our commitment to protecting your personal information while providing exceptional dental care. We value your trust and strive to maintain the highest standards of privacy and confidentiality in accordance with South Carolina state laws and federal regulations.

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